Macao Postal Savings

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Introduction

Financial Information

Performance Pledge

News

Contact Us

Address and Office Hour

Application Documents

Introduction

Macao Postal Savings (Caixa Económica Postal) is a credit institution, which can operate bank related activities, in accordance with the Financial System Act as approved by Decree-Law Nº32/93/M and its own regulation as approved by Decree-Law Nº24/85/M.

Financial Information

Year 2024

Annual Financial Report

Year 2023

Annual Financial Report

Year 2022

Balance Sheet

Statement of Comprehensive Income

Year 2021

Balance Sheet 1

Balance Sheet 2

Operating Results

Profit and Loss

Year 2020

Balance Sheet 1

Balance Sheet 2

Operating Results

Profit and Loss

Situação do Cumprimento dos Indicadores da Qualidade de Serviços

Serviço / Âmbito:

Empréstimo:

Indicadores de Qualidade de Serviço

Os pedidos de empréstimo serão aprovados no prazo de 3 dias úteis, a contar da data de recebimento de todos os documentos necessários para a sua aprovação.

2024

Taxa de cumprimento previsto

95 %

Taxa de cumprimento efectivo

99.9 %

2023

Taxa de cumprimento previsto

95 %

Taxa de cumprimento efectivo

99.09 %

2022

Taxa de cumprimento previsto

95 %

Taxa de cumprimento efectivo

98.08 %

Serviço / Âmbito:

Depósito

Indicadores de Qualidade de Serviço

Os pedidos de abertura de conta de depósito, apresentados na Área de Operações Passivas da Divisão de Actividade Financeira da Caixa Económica Postal, serão aprovados e as respectivas contas abertas, no prazo de 3 dias úteis, contados a partir da data da entrega completa de todos os documentos e dados necessários

2024

Taxa de cumprimento previsto

95 %

Taxa de cumprimento efectivo

-

2023

Taxa de cumprimento previsto

95 %

Taxa de cumprimento efectivo

-

2022

Taxa de cumprimento previsto

95 %

Taxa de cumprimento efectivo

100 %

News

Contact Us

Recommendations, objections and complaints without the identification information and contact method of the interested party(s) shall be regarded as anonymous and a “reflection of opinion”. For such cases, CTT will not make a reply, and they might be destroyed pursuant to Article 21, Paragraph 2 of Decree No. 5/98/M.

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Aside from the above e-form, you can also express your opinion in person or by the following means:

Telephone: 8396 8305

Monday - Thursday
9:00 - 13:00 / 14:30 - 17:45

Friday
9:00 - 13:00 / 14:30 - 17:30

Letter:
Macao Postal Savings
Rua da Sé, Macau
(at the lateral side of the Headquarters of CTT)

Address and Office Hour

Macao Postal Savings
Rua da Sé, Macau (at the lateral side of the Headquarters of CTT)

Loans

Telephone: (853) 8396 8304
(853) 2838 9449

Office Hour: Monday to Thursday 9:00 to 17:45 *
Friday 9:00 to 17:30 *

Service Location: 4 th Floor, Macao Postal Savings Building,
Rua da Sé, Macau

*Office hour to collect loan cheques and to pay loan repayments is until 17:00

Cashier / Deposits / Money Exchange/ Easy Transfer

Telephone: (853) 8396 8319
(853) 2838 9448

Office Hour: Monday to Friday 9:00 to 17:00

Service Location: Headquarters of CTT, Avenida de Almeida Ribeiro, Macau

Application Documents

Government Staff Loan

Loan Application Form

Declaration Letter of Guarantor

Customer' s Letter of Consent of Personal Credit Report (For application of Macao Postal Saving's loan only)

Notes for filling out Customer' s Letter of Consent of Personal Credit Report

Non-Government Staff Loan

Loan Application Form

Declaration Letter of Guarantor

Customer' s Letter of Consent of Personal Credit Report (For application of Macao Postal Saving's loan only)

Notes for filling out Customer' s Letter of Consent of Personal Credit Report

Easy Transfer

Payment Transfer Service Application Form (Personal Customer)

Payment Transfer Service Application Form (Business Customer)

Payment Transfer Service Application Form (Company Batch Payment)

Letter of Consent for Payment Transfer service refund